The Auditee Bill of Rights - ComplianceOnline Quality Management Webinar 2011

Why Should You Attend:
As an audited organization, do you stand up for your rights? Or, to avoid conflict, do you just accept whatever comes your way during the audit experience? Maybe it is time for an Auditee Bill of Rights, so organizations know what they should expect and demand from their auditors and certification bodies.

A bill of rights is a list of rights that are considered important and essential by a group of people. A prime example is the first ten amendments to the United States Constitution, referred to as the Bill of Rights. In this webinar our proposed Auditee Bill of Rights won t be a legal document. Instead, it is a list of economic rights from the perspective that the auditee is the customer. Patterned on the Patient Bill of Rights in the healthcare industry, the eight areas of our Auditee Bill of Rights are: Choice, Information, Access, Participation, Respect, Confidentiality, Appeal, and Responsibility.

Attend this webinar to understand what your rights are as an auditee and how to apply these at proper places and times.

Areas Covered in the Seminar:

• Choice: Are you aware of your choices? Do you know how to transfer to a different certification body?
• Information: Are you receiving well written audit reports? If they aren t adding value, what can you do about it?
• Access: Do you know the contact information for your assigned auditor and your account manager at the certification body? Are you receiving good support?
• Participation: Do you receive a copy of the audit plan prior to the scheduled audit? Are you being assigned different auditors from audit to audit, causing a lack of continuity? Are you given the opportunity to give your opinion of the auditor s performance?
• Respect: Does your auditor prepare for the audit and minimize the disruption to your operations?
• Confidentiality: Does your auditor offer consulting advice in conflict with the auditor code of conduct? Does that mean they might share your proprietary information when they consult with other organizations?
• Appeal: Does your auditor mention in the opening meeting that you can appeal nonconformities? Are you reluctant to appeal? Do you know the appeals process and who is the final arbiter?
• Responsibility: Does your management look at audits as penalty-free opportunities for improvement. Do they visibly support the audit program?

Who Will Benefit:
All industries receiving certification and surveillance audits for their ISO 9001-based systems will benefit from this session.

• Management representatives responsible for quality management systems
• Department managers that receive external audits
• Internal auditors that serve as audit guides