The Bankers` Customer Experience Summit 2016 covers topics such as:
- Engineering Customer Insights
- Strategic Customer Experience
- Customer-centric Culture
- Brand Experience
- 360° Channel Experience
- Big Data and Social Media
- Key Customer Metrics
The Bankers` Customer Experience Summit 2016 brings together senior attendees from the banking industry involved in:
- Customer Service
- Customer Experience Management
- Digital / Social Media
- Customer Value
- CRM and Loyalty
- Customer Lifecycle Strategy
- Retention and Loyalty Programs
- Customer relationship Development
- Mobile Banking and Digital Banking
- Customer Care and Service Quality
- Multichannel Management
- Customer Insight Satisfaction
- Consumer Management
- Omni-channel, Social Media