World Congress 10th Annual Insurer's Customer Experience and Retention Summit 2018

Key Topics

• Member health, experience, and strategies to improve overall health outcomes through additive engagement programs for your members
• Consumer experience as a differentiator in the market
• Advancements in technology that allow carriers to identify members at risk of cancelling their policies, and ways to personalize retention communications to prevent these cancelations
• Strategies to retrain and revolutionize your call center operations to increase touch points with members, offer reform and policy advice, and include a sales aspect to persuade members to stay with your organization
• Navigate the rapidly changing post-reform landscape, and adapt to fluctuating legislation provisions and mandate extensions

Who should Attend

Chief Marketing Officers, Chief Operating Officers, Directors, Vice Presidents and Managers from health plans responsible for:

• Member Services
• Member Retention
• Customer Satisfaction
• Customer Service
• Customer Information Services
• Call Centers
• Claims
• Operations
• Customer Relationship Management
• Compliance