The 15th Annual Optimising Contact Centres Summit is dedicated to contact centres evolution.
The 15th Annual Optimising Contact Centres Summit covers topics such as:
- How to use assistive AI to improve call centre experience?
- Creating a framework for digital self-service
- Contact centre technology solutions for improving the employee experience
- Empower customers to self-serve whenever it is convenient for them
- Securing personal customer data during interactions
- How to create great customer service through happy workplaces?
- Enrich the feedback experience with different forms of rich media
The 15th Annual Optimising Contact Centres Summit brings together attendees with job titles such as:
- Contact Service
- Contact Centre
- Customer Support
- Call Centre
- Customer Service
- Customer Service
- Digital Channels
- Self Service
- Customer Platforms
The 15th Annual Optimising Contact Centres Summit might be held in Vienna, Austria in Oct 2024.