Customer Experience Transformation: Financial Services 2014 is a conference that covers topics such as:
- Delivering award winning innovation and customer experience
- Integrating customer experience into the DNA of your business: what, why and how?
- Strategies to improve the customer experience as consumers move to digital channels
- How can customer experience be used to your competitive advantage?
- Customer experience mapping: what does your organisation look like through the eyes of your customer?
- Next steps for VOC: improving current initiatives to enhance customer insight and drive sales
- Achieving successful internal process management as the backbone of customer experience transformation
- Key steps to building a new mobile customer experience strategy: identifying the most effective ways to achieve customer transformation for mobile customers
Customer Experience Transformation: Financial Services 2014 is intended for senior level financial services decision makers.