The Customer Experience Transformation: Travel and Leisure 2014 is a conference that covers topics such as:
- Emerging trends and examine the digital distribution channels that excite consumer engagement and drive insightful exploration into gamification as a trigger for customer engagement
- How to empower and motivate your workforce through interactive sessions and coaching expertise to galvanise your team to deliver exceptional results every time
- The quality of customer experience in an increasingly on-line dynamic and the benefits and negatives of self service or service sacrifice
- How to ensure customer experience excellence across a complex and multiple product business chain
- What drives CX transformation and stimulate people focussed thinking
The Customer Experience Transformation: Travel and Leisure 2014 brings together attendees from:
- Airports
- Airlines
- Ferries
- Trains
- Cruises
- Vehicle Hire
- Holiday Operators
- Tours
- Travel Guides
- Online Providers
- Health and Fitness
- Tourist Attractions