Forrester`s Forum For Customer Experience Professionals East (CXNYC 2017) is a conference that covers topics such as:
- Launching customer experience initiatives that deliver measurable ROI, building support for the next round of efforts
- Determining the organization`s level of customer experience maturity and creating a road map to vision of success
- Which companies earned Outside In Awards for customer experience excellence and how they did it
- Overhauling strategies, organizations, and processes to get on top and stay there - customer experience leaders perspective
Forrester`s Forum For Customer Experience Professionals East (CXNYC 2017) brings together:
- VPs and directors of enterprisewide customer experience
- Chief customer officers
- Senior-level executives responsible for setting organizational strategy
- Senior-level executives responsible for digital channels
- Marketing and strategy leaders charged with understanding customers` needs
- Senior-level executives responsible for driving consumer sales and profitability