3rd Annual Customer Experience Management in Banking Summit 2014 covers topics such as:
- The Customer Journey - how to built the feeling of trust in your customers and maintain Customer Loyalty among the mobile generation
- Strategies of creating Customer Centric Banks
- Moving from traditional to digital
- Use Big Data effectively
- Reduce churn and drive ROI
3rd Annual Customer Experience Management in Banking Summit 2014 brings together Vice President, Members of Board, Head, Directors and Senior Managers involved in:
- CEM
- Customer Insight
- Online Banking
- CRM
- Digital Channels
- Mobile Banking
- Sales
- Marketing
- Direct Channels
- User Experience
- Customer Value
- Innovation
- Customer Engagement
- Customer Satisfaction
