Social Media in the Utilities Sector 2014 is a conference that covers topics such as:
- Tales from the frontline: digitaslbi’s experience working with utilities
- Social customer service and managing social crisis at rwe npower
- The changing face of the social customer
- Social behavioural data analytics: engaging energy consumers towards a more sustainable corporate behaviour, using social media and behavioural data science
- Business case, organisation design and core processes for social media engagement
- Making water matter: how to engage customers with a commodity
Social Media in the Utilities Sector 2014 brings together:
- Online Marketing Directors
- Social Media Managers
- Communications Offfcers
- Digital/Website Managers
- Customer Service Managers
- Press Officers
- Lead Media Relations
- Heads of Consulting
- Heads of Recruitment
- Business Development Managers
- Directors of Communications
- Research Executives
