Call Center Performance, Productivity & Metrics 2012

Call Center Performance, Productivity & Metrics 2012 is a conference dedicated to the latest and greatest center metrics, including:

• How internal customers are relying on the business intelligence coming out of contact centers and discover strategies for customizing your reporting strategies to meet the needs of internal stakeholders
• How to create a well-integrated operation across tools like coaching, workforce management, performance management, e-learning, surveys and speech analytics

Call Center Performance, Productivity & Metrics 2012 brings together Directors, VPs and Managers responsible for: Contact Centre, Call Centre, Customer Care, Customer Service, Operations, Customer Engagement & Loyalty, Workforce Management, Information Technology, Process Optimization, Process Excellence, Sales & Retention and Business Services.