Call to Excellence 2015 is a conference that provides knowledge on how to transform towards an productive and intelligent contact centre to deliver personalised customer experience and proactive service across multichannel operations.
Call to Excellence 2015 covers topics such as:
- Telstra’s journey in transforming from "offshoring" to "right-shoring" to improve operational efficiency while keeping the cost low
- Identifying and minimising the gap in omni-channel integration to deliver consistent customer service
- Exceeding customer expectations and enhancing their loyalty through innovative customer retention strategy
- Personalisation: A competitive advantage to defeat "good customer service" in the customer-centric economy
- Learning from Metro Trains Melbourne: How to engage the technology savvy next generation customers and enhance their loyalty?
Call to Excellence 2015 brings together senior attendees involved or interested in:
- Customer / Client Service
- Contact Centre
- Customer Retention / Relations
- Customer Experience
- Sales and Marketing
- Customer Insights
- Human Resource
- Operations Services
- Client Solutions
- Operations / Support
- Commercial Services
- Business Support
