Customer Experience World - London 2019 is a conference that covers topics such as:
- What does it mean to be Customer Centric? Can you be too customer centric? What works and what doesn`t work?
- What exactly is the role of Social Media? What to do? Observe, monitor, pilot or embrace and jump right in?
- How to carry out a Customer Service Makeover
- How to sell customer centricity internally? Who gets it, who doesn`t, and why?
- How to engage your employees and provide leadership in tough economic times
- The role of `Big Data` in identifying customer opportunities; hype, novelty, impossible dream or the oxygen for future success?
- How to measure - and improve - current performance; making sense of metrics, and driving connections to the financial bottom line
Customer Experience World - London 2019 brings together CEOs, executives and heads of marketing, operations or client service.