Measuring and Managing Public Sector Customer Service 2015 is a conference dedicated to Maximise your customer service capabilities.
Measuring and Managing Public Sector Customer Service 2015 covers topics such as:
- Track performance against targets to strengthen service improvement
- How to measure and manage your customer service
- Building a quality management & measurement framework
- Systems & data to improve planning & corporate strategy
- Understanding what are we trying to measure?
- Innovative strategies to manage & monitor customer interactions
- Developing KPI’s that reflect corporate strategy
- Innovating customer service strategy through available data