Customer Service Training for Higher Education 2014

24-26 Mar 2014

Hyatt Regency Baltimore Inner Harbor, MD, United States

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Key Topics

In the Shoes of the Customer
Service Standards
Delivering No and Other Bad News: Keeping the Conversation Positive
Identifying Your Communication Strengths and Weaknesses
Speed and Efficiency
Dealing with Difficult Customers
Self-Improvement Planning
Simulation
Optional Post-Conference Workshop: Service Level Agreements and Customer Service Metrics
Action Planning

Who should Attend

Managers and front-line staff in enrollment management related offices (bursar, financial aid, card offices, admissions) and other student services.

Past Events

Customer Service Training for Higher Education 2014 - 24-26 Mar 2014, Hyatt Regency Baltimore Inner Harbor, Maryland, United States (41984)

Customer Service Training for Higher Education 2026

Important

Please, check "Customer Service Training for Higher Education" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service

Education: Higher education

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