Improve Adult Student Success with Superior Customer Service 2014

Key Topics

• Communication essentials: Accurate and timely information
• Identifying adult students on your campus
• Identifying metrics for success
• Maintaining "high touch" service delivery
  • Considerations for online touchpoints
  • Simple changes to your in-person service
• Wrap-up and final Q&A
• Assessing and reporting your customer service efforts
  • Summative and formative reporting
  • Aligning your efforts with the institution’s mission and vision

Who should Attend

Higher education professionals, including:

• Transfer Student Orientation and Transition Programs
• Veteran’s Services
• Admissions
• Apartment Life
• Library