Measuring Customer Service on Your Campus 2013

Key Topics

• Considerations for establishing metrics - Tying metrics to key outcomes, Specific details for writing metrics
• Creating a culture of evidence - Identifying your data needs, The power and problems with analysis
• Making sense of the data - Creating reports, Easy analyses
• Collecting data to measure metrics - Quantitative data sources, Qualitative data sources

Who should Attend

Financial aid, admissions, bursar, registrar and other personnel in academic institutes involved in front-line services to students or applicants.