Reorganizing your Financial Aid Office to Improve Customer Service 2013

Reorganizing your Financial Aid Office to Improve Customer Service 2013 is a webinar dedicated to techniques to improve customer service in an academic institute without adding any significant budget changes and additional staff members including:

• Pairing staff with appropriate roles and tasks
• Identifying and prioritizing specific improvement needs
• Managing communication with customers at various phases in the student lifecycle

Who should Attend

Enrollment managers, directors of financial aid and financial aid team.