Webinar On Customer Relationship Management Mastering Profitable Relationships! 2016 is a webinar that covers topics such as:
- COMMUNICATION SKILLS
- Spoken communication
- Body language
- Face-to-face communication
- Written communication
- Obtaining and retaining important customer information
- Telephone skills
- APPROACHING THE CUSTOMER
- Expressing empathy
- Offering an appropriate greeting
- Making customers "feel special"
- Remembering the value of long-term customers
- EMPOWERMENT MEANS CUSTOMER RETENTION AND REFERRALS
- Using common sense
- Taking responsibility
- Why should I want to come back?
- Effective listening techniques never go out of style
- Who else do you know who would benefit from our service?
- Were you satisfied?
- DEVELOPING A WINNING ATTITUDE
- Handling stress
- The power of positive thinking
- Winning back unhappy customers
- Handling complaints
Webinar On Customer Relationship Management Mastering Profitable Relationships! 2016 is intended for attendees from:
- Senior Vice President
- CEO
- Executive Director
- Vice President
- Regional Vice President
- Managing Director
- Manager
- Area Supervisor