Out of the Box: Customer Service Training for Higher Education is a seminar that covers topics such as:
What your leadership style is and how to deal with conflict based on your style
The four service standards that matter most: comprehensive responsiveness, efficiency, listening and clear communication, and empathy and conflict management
Methods for de-escalating conversations and not getting pulled into emotional confrontations
Techniques for managing angry or frustrated customers
Out of the Box: Customer Service Training for Higher Education brings together Managers and training leads in enrollment management related offices (bursar, financial aid, card offices, admissions) and other student services.