Out of the Box: Customer Service Training for Higher Education

Out of the Box: Customer Service Training for Higher Education is a seminar that covers topics such as:

  • What your leadership style is and how to deal with conflict based on your style
  • The four service standards that matter most: comprehensive responsiveness, efficiency, listening and clear communication, and empathy and conflict management
  • Methods for de-escalating conversations and not getting pulled into emotional confrontations
  • Techniques for managing angry or frustrated customers

Out of the Box: Customer Service Training for Higher Education brings together Managers and training leads in enrollment management related offices (bursar, financial aid, card offices, admissions) and other student services.

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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