Improving Customer Service with a One-Stop Enrollment Model 2013 is a conference that covers topics such as:
- Managing key messages to staff for maximum support and buy-in
- Understanding current student contact data and use this to redesign your business processes
- The physical space considerations for an effective one-stop model
- Change management for front-line staff
- Assessing quality and return on investment for a one stop
Improving Customer Service with a One-Stop Enrollment Model 2013 brings together Institutional leaders and practitioners.